Now that the holiday season of 2016 is behind us, the new year presents retailers with a great opportunity to take stock of the past year's events and plan for the year ahead. However, in addition to planning strategies to gain new customers in the next year, marketers shouldn't overlook a key opportunity in 2017: ensuring retailer customer loyalty.
According to a report from RJMetrics, customers acquired during the holidays have a 13 percent lower lifetime value. But it doesn't have to be this way. Marketers can take some proactive steps in the post-holiday period from January through March to boost retailer customer loyalty in the new year and make one-time customers into repeat customers.