Be In The Know Blog

Online Marketing: Why Local Businesses Can't Sit on the Fence Anymore

Posted by Ashley Rios on September 22, 2017 at 10:58 AM

It's easy for local businesses — especially small ones with a single location — to look at the online world of e-commerce and digital marketing and feel like they exist on their own terms outside of that world. After all, if you own a local dancewear retail company, you might think that since you aren't competing directly with retail giants, you don't really have to exist in the online marketing world, instead relying on local clients and traditional marketing only. However, even though this line of thinking may keep your doors open, it could be limiting your growth potential.

Here's why local businesses can't sit on the fence anymore when it comes to online marketing.

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Topics: Search Engine Optimization (SEO), Integrated Marketing

Black Friday Prep Tips for Small Businesses

Posted by Carlye Creel on September 20, 2017 at 11:28 AM

Every autumn, customers wait anxiously as the retail world stares down the single most profitable day of the year. According to Entrepreneur, one in three Americans plan to make a purchase on Black Friday.

That means new buyers and loyal customers alike will be browsing your mobile site, apps and website for a deal. Your special offers and sales are ready to go, but is your digital presence prepared for the seasonal excitement? Can it efficiently handle the influx of holiday online shoppers?

Test Website Responsiveness

A frustrating website experience can encourage customers to turn to your competitors. Before the autumn sales begin, take time to test your desktop and mobile sites for download speed, branding consistency, ease of use and responsiveness to customers' needs. Are you making customized product suggestions? Are subscription forms easy to complete and submit?

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Topics: Digital Marketing Strategy, Integrated Marketing

Understanding Brand Loyalty's Relationship with Human Psychology

Posted by Carlye Creel on September 11, 2017 at 10:21 AM

Attracting new customers is always important when growing a business, but customer retention is no less important. For most companies, it's four- to six-times more expensive to acquire a new customer than it is to retain an existing one, according to Relationship Building Strategist Ian Kingwill. If you aren't able to keep your churn rate low, then new client acquisitions can't grow business — they will only serve to replace the customers you've lost.

When it comes to retaining customers, brand loyalty is one of the best resources in your marketing toolkit. This loyalty is valuable and can only exist if there's a strong relationship between the customer and the company. Fortunately, this is entirely in your hands.

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Topics: Digital Marketing Strategy, Integrated Marketing

Online and Offline Marketing Strategies: Why Consistency is Key

Posted by Linda Hansen on September 8, 2017 at 10:27 AM

It can be tempting to think that online and offline marketing strategies exist in separate worlds with little to no overlap. Though this type of "channel-based" thinking might simplify the process of planning various marketing tactics and allocating funds for specific projects, it's also unrealistic. Research shows that consumers are influenced by both online and offline marketing strategies.

A recent report from the Interactive Advertising Bureau confirmed that multichannel campaigns can improve purchase intent by 90 percent and brand perception by 68 percent. But it's not enough to simply mash your online and offline strategies together — a consistent message is critical to a truly integrated strategy.

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Topics: Integrated Marketing

How Fall Sporting Events Can Be a Catalyst for Local Marketing

Posted by Alyson Phillips on August 28, 2017 at 2:43 PM

Whether you love college football, the NFL or both, the end of summer means one thing: Football season has arrived. These fall sporting events are a huge part of American culture, drawing large crowds who often turn these games into all-day events.

Given their popularity, these events are a local marketing opportunity that businesses can't afford to ignore. While only deep-pocketed organizations can afford commercial air time, in-stadium sponsorships and paid partnerships with the team, there are several steps any local business can take to use sporting events as a tool for engaging the local community. Here are some cost-effective ways to capitalize on the buzz.

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Topics: Integrated Marketing

Why Multichannel Marketing is a Must for Healthcare

Posted by Alyson Phillips on August 2, 2017 at 11:32 AM

In general, marketing isn't a "life or death" career. But for healthcare marketing professionals, that's not necessarily the case. Knowing how to successfully connect doctors with patients isn't only important for physicians trying to build their practice — it could save someone's life.

One of the most recent trends in the healthcare industry is multichannel marketing, which is the practice of reaching patients using a combination of indirect and direct communication methods. An example of this type of campaign might be a combination of social media posts, TV commercials and email campaigns that all share similar imagery and messaging. And though this type of marketing is effective across many industries, adoption of multichannel strategies has been slow, according to eMarketer.

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Topics: Digital Marketing Strategy, Integrated Marketing, Healthcare

How Purchase Intent Benefits From Integrated Media

Posted by Joseph Naylor on June 14, 2017 at 10:15 AM

While some marketers are very focused on conversion rates as the ultimate measure of success for a given campaign, there's something else worth keeping an eye on: purchase intent. This predictive statistic helps give marketers a sense of how effective their marketing message is and can help them identify not just if a message is being received, but how it's being received as well. For instance, high reach might show that consumers are seeing your ads, but if purchase probability is low, consumers are simply scrolling past your campaign. However, if you find yourself in a situation where purchase intent is high while other statistics remain low, you can use the power of integrated media to help close the gap between your metrics. Here's how:

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Topics: Integrated Marketing

3 Reasons Why Digital Media Marketing Works

Posted by Jennifer Dragon on May 3, 2017 at 11:12 AM

Almost every business has some sort of digital marketing strategy. Even if you ignore the internet entirely, it's likely that your company is mentioned online in business directories and reviews, which means it has a digital presence whether you like it or not.

But there's a simple reason these companies are deepening their investments in digital media marketing: it works. Digital marketing's benefits are numerous and are reflected not just in performance metrics, but in how they can uplift other non-digital marketing. Here's a quick rundown of why every brand has something to gain from digital marketing.

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Topics: Digital Marketing Strategy, Integrated Marketing

How Multichannel Campaigns Raise Consumer Purchase Intent

Posted by Linda Hansen on April 7, 2017 at 2:14 PM

In today's digitally-focused world, it's tempting to devote the whole marketing budget to online campaigns in an effort to capture the attention of today's always-connected consumer. However, a report from the Interactive Advertising Bureau (IAB) showed that such an approach might not be wise, as multichannel campaigns can improve purchase intent by 90 percent and brand perception by 68 percent.

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Topics: Digital Marketing Strategy, Integrated Marketing

3 Tips to Measure Offline Marketing With Online Tools

Posted by Joe Weir on March 7, 2017 at 9:51 AM

Though online marketing gets the lion's share of advertising dollars, if your company is still placing ads in newspapers, airing commercials on TV or radio, or even doing physical community outreach, you may wonder if there's a way to track offline promotions the same way you can with online. While it's true there's no central hub to track every person who converts as a result of offline marketing, there are ways to measure trends using tools you already have to see if offline marketing is having a noticeable effect on your business' bottom line.

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Topics: Integrated Marketing

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