Be In The Know Blog

Evaluating Your Marketing ROI: 3 Key Factors to Consider

Posted by Allison Sturtevant on August 16, 2017 at 1:48 PM

Calculating a return on investment (ROI) for some businesses is much easier than others. For instance, if a retail store has onsite ecommerce set up to track revenue then you can apply a simple calculation to derive at your ROI. You'd take the revenue gained over the cost spent for your marketing effort as your ROI calculation. Having access to true monetary revenue makes it pretty straightforward for marketers to understand their campaign ROI performance. But what about those marketers that are not tracking ecommerce or a monetary value that enables them to track ROI? How can they measure ROI with metrics outside of dollars to convey the story of return for their campaign?

Marketing ROI that is not tied to monetary values can be a bit tougher to quantify — and in some cases much more subjective. You must lean on other telling metrics such as lift, engagement and conversions to prove to the client what our marketing efforts are doing for them. Moreover, marketers need to partner with a trusted and experienced digital team to help them understand what metrics matter for ROI.

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Topics: Digital Marketing Strategy, Analytics

3 Small Business Marketing Tips to Boost Your Law Firm

Posted by Ashley Rios on August 14, 2017 at 10:08 AM

Even the best lawyers need to market their firm and its services to build a strong base of clients. But lawyers aren't marketers and running an efficient small business marketing strategy often isn't second nature.

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Topics: Digital Marketing Strategy, Professional Services

Restaurant Marketing: Tech Trends to Grow Business Fast

Posted by Carlye Creel on August 11, 2017 at 10:26 AM

Modern restaurants need more than an appetizing menu, enticing ambiance and welcoming staff to drive diners through their doors. While a positive write-up in the local newspaper may have been enough to fill tables in previous decades, restaurateurs in the digital age must embrace new tech trends in restaurant marketing to drive new business — and keep customers coming back.

Tech Presence Is Critical

If your potential customers are among the 77 percent of Americans who own a smartphone, chances are they've used their device to look up local restaurants, check reviews or even place an order, according to Pew Research Center.

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Topics: Digital Marketing Strategy, Food & Beverage

Increase Customer Lifetime Value by Shifting Your Focus

Posted by Ashley Williams on August 9, 2017 at 11:39 AM

In the broadest sense, the goal of marketing is to connect customers with products and brands that will improve their lives. In the past, marketers have used a variety of media to cast a wide net, hoping that customers who would benefit most from their products would see them. In today's world, marketers have a greater ability than ever before to focus their dollars on specific audiences, thanks to the overwhelming amount of data available. While this is great for spending efficiently and focusing on qualified customers, there's another benefit to aggressive targeting: increasing customer lifetime value.

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Topics: Digital Marketing Strategy

Why Multichannel Marketing is a Must for Healthcare

Posted by Alyson Phillips on August 2, 2017 at 11:32 AM

In general, marketing isn't a "life or death" career. But for healthcare marketing professionals, that's not necessarily the case. Knowing how to successfully connect doctors with patients isn't only important for physicians trying to build their practice — it could save someone's life.

One of the most recent trends in the healthcare industry is multichannel marketing, which is the practice of reaching patients using a combination of indirect and direct communication methods. An example of this type of campaign might be a combination of social media posts, TV commercials and email campaigns that all share similar imagery and messaging. And though this type of marketing is effective across many industries, adoption of multichannel strategies has been slow, according to eMarketer.

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Topics: Digital Marketing Strategy, Integrated Marketing, Healthcare

Audience Personas: What They Are and Why They Matter

Posted by Alyson Phillips on July 26, 2017 at 10:27 AM

For many, the concept of a persona likely conjures up images of false or created identities, often used in fictional stories to help super spies, evil villains or even dashing heroes foil their opponents. And while this concept is fascinating in this context, marketers know there are real-world applications for personas as well.

Known specifically as audience personas, this marketing tool can make your business more efficient, bring in more conversions and even help you make decisions for your business that extend far beyond just marketing. With all this considered, it's no wonder why 63 percent of marketers surveyed in a study by Curata noted that they create content with the use of buyer personas. But first, let's start off with the basics.

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Topics: Digital Marketing Strategy

Consumer Engagement: You Can't Take CTR to the Bank

Posted by Theodore Pearsall on July 24, 2017 at 11:06 AM

Quick! What's the first metric you should review to determine the success of your PPC campaign?

If you said click-through rate (CTR), you're not alone. In fact, when it comes to measuring consumer engagement, nearly every marketer considers CTR — as you should. While this is a good place to start, it shouldn't be the be-all and end-all KPI.

Why CTR Alone Isn't Enough

A campaign's click-through rate tells you how well your ad is able to convince consumers to take the next step. And while this is certainly important, there is much more to the story.

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Topics: Digital Marketing Strategy

Rethink Your Back-to-School Marketing Strategy

Posted by Carlye Creel on July 17, 2017 at 10:03 AM

If your back-to-school marketing strategy launches in late summer and wraps up after the first bell rings, it's time to re-think your approach. Take a moment to embrace a wider view of students. Sure, there's the elementary through high school population, but what about traditional and non-traditional college students or graduate school? Students attending schools that are in-service year-round is something to consider, as well. Marketing campaigns running from July through August are often too narrow in focus to include everyone who's heading to classes. Here's what to do.

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Topics: Digital Marketing Strategy, Retail

Audio Streaming Service Ad-Buying: What to Know and How to Do It

Posted by Jenny Sutton on July 10, 2017 at 10:46 AM

Digital audio offers great flexibility in how it's consumed, allowing users to listen during their daily commutes, at work, mowing the lawn and in dozens of other scenarios — all enabled by their mobile devices.

Brands outside the audio industry are beginning to see the opportunity of an audio streaming service as an advertising opportunity. According to a survey from Advertising Age reported by eMarketer, on average, 7 percent of advertising budgets were allocated to digital audio. But those same respondents expected this budget share to reach 11.6 percent within the next year.

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Topics: Digital Marketing Strategy

Digital Campaign Measurement: Know When the Price is Right

Posted by Jenny Sutton on June 30, 2017 at 9:50 AM

Building a digital campaign isn't the end of a marketer's hard work. Measuring performance is crucial to understanding value and future campaign decisions. Marketers and their leadership need to understand the cost of these campaigns relative to the value they bring in, particularly when compared to other digital campaigns.

No company wants to waste money on marketing strategies that don't pay off. Here's a simple guide to identifying the right metrics, measuring performance and making business decisions based on campaign ROI.

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Topics: Digital Marketing Strategy, Analytics

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